This chapter describes how to configure Siebel Chat auto answer in Siebel Call Center. It contains the following topics:

• Roadmap for Configuring Siebel Chat Auto Answer for Agents
• Process of Configuring Communications for Siebel Chat Auto Answer

NOTE:  The functionality described in this chapter applies only if you are using the default workflow to handle incoming chat requests. For more information about the default workflow for Siebel Chat, see Chat Standard Accept Process Workflow.