Siebel Chat Guide > Customizing Siebel Chat > Customizing the Siebel Chat User Interface >

Removing the URL Area from the Chat Pane

You can remove the URL area from the chat pane by modifying the Siebel CRM cascading style sheet. When you remove the URL area from the chat pane, the chat transcript area by default expands. Complete the steps in the following procedure to remove the push URL area from the chat pane. Figure 4 shows the different areas of the chat interface: chat dashboard, transcript area, message input area, and URL area. For more information about cascading style sheets, see Siebel Developer's Reference.

To remove the URL area from the chat pane

1. Open the Siebel CRM cascading style sheet file.
2. Modify the chatAxLayout parameter, as follows:
   1. Remove the old ButtonBarHeight property.
   2. Add the following two new properties:
      • TextButtonBarHeight. This value is the height of the text button bar, which contains the following buttons: Send, Frequently Used Text, and Smart Share.
      • URLButtonBarHeight. This value is the height of the URL button bar, which contains the following buttons: Push URL and URL Library.

        In the following code example, URLButtonBarHeight is set to 24, and UrlInputHeight is set to 24, which means that the URL area appears in the chat pane:

   .chatAxLayout
   {
      MinAxHeight:400;
      MinAxWidth:300;
      TitleBarHeight:24;
      TabBarHeight:22;
      TextButtonBarHeight: 24;
      TextInputHeight:75;
      URLButtonBarHeight: 24;
      UrlInputHeight: 24;
   }

   3. To remove the URL area from the chat pane, set the URLButtonBarHeight and UrlInputHeight properties to zero, as shown in the following code example:

   .chatAxLayout
   {
      MinAxHeight:400;
      MinAxWidth:300;
      TitleBarHeight:24;
      TabBarHeight:22;
      TextButtonBarHeight: 24;
      TextInputHeight:75;
      URLButtonBarHeight: 0;
      UrlInputHeight: 0;
   }

3. Save the Siebel CRM cascading style sheet file to the Siebel Application Interface for the changes to take effect.