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Adding Agents to the Communications Configuration for Siebel Chat

When adding agents to the communications configuration for Siebel Chat in Siebel Call Center, it is important that you use the same Agent Login and Password that were set up for the agent in the third-party chat server.

To add agents to the communications configuration set up in Siebel Call Center, complete the steps in the following procedure. This task is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat.

To add agents to the Siebel Chat communications configuration in Siebel Call Center

1. Navigate to the Administration - Communications screen, then the All Configurations view.
2. Select the (chat) communications configuration record for which you want to add agents, and click the Agents tab.
3. Click New to add an agent.
4. On the Add Agents window, select or query for the agent that you want to add, and then click OK.
5. Specify the Agent Login and Password that the agent must use to log in to the third-party chat server:
   1. Click on the agent name to go to the Agent General Profile page.
   2. Enter the Login and Password in the Agent Login and Password fields respectively.
6. Assign a teleset to each agent:
   1. Click an Agent, then the Telesets tab, then New.
   2. On the Add Telesets window, select or query for the teleset that you want to assign, and click OK.

For information about configuring agents after an agent has been added to a communications configuration, see Siebel CTI Administration Guide.