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Siebel Chat Guide > Setting Up Siebel Chat > Roadmap for Configuring Siebel Call Center for Siebel Chat > Setting Up Frequently Used Text in Siebel Call Center for Siebel ChatAdministrators can set up a library of message response templates (or frequently used text) for chat in Siebel Call Center where each template holds a predefined message response, which agents can choose to send to customers as required. When responding to chat requests, agents can access this library of predefined message responses by enabling Frequently Used Text (FUT) matching in the message input area of the chat pane. For more information about responding to chat requests, see Responding to an Incoming Chat. To set up predefined message responses for chat in Siebel Call Center, complete the steps in the following procedure. This task is a step in Roadmap for Configuring Siebel Call Center for Siebel Chat. To set up a library of frequently used text templates in Siebel Call Center for Siebel Chat
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