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Setting Up Siebel Chat for Languages Not Supported by Default by Third-Party Chat Solutions

The following tasks must be carried out if setting up Siebel Chat for languages not supported by default by third-party chat solutions:

1. Localize the unshipped language for Siebel Call Center, if necessary.

   For more information about adding an unshipped language to Siebel applications, see the topic about localizing an unshipped language in Siebel Global Deployment Guide.

2. Localize the Siebel Customer Chat UI in the third-party chat server. This involves the following subtasks:
   • Translate the resource file used by the Customer Chat UI
   • Add the new language mappings to the third-party chat language-locales table
3. Map the third-party chat Language ID to the appropriate Siebel applications language code.