Bookshelf Home | Contents | Index | PDF | ![]() ![]() |
Siebel Chat Guide > Working with Siebel Chat > Processing Siebel Chat RequestsThe processing of Siebel Chat requests involves identifying the customer requesting a chat, then creating one or more activity records linked to a contact record or a service request. An activity is always created when a chat is accepted by an agent, and each time a chat is transferred. |
![]() ![]() |
Siebel Chat Guide | Copyright © 2018, Oracle and/or its affiliates. All rights reserved. Legal Notices. | |