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Accessing Siebel Chat in Siebel Call Center

The Siebel Chat interface (or chat pane) is a part of the communications panel. The following procedure shows you how to access the chat pane in Siebel Call Center.

To access Siebel Chat in Siebel Call Center

• Click Communications on the menu toolbar in Siebel Call Center.

  The communications panel appears containing a header area, the communications toolbar, the customer dashboard, and the chat pane. The menu toolbar is located on the application banner of the application window.