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Siebel Communications Guide > Accounts in Siebel Communications > Monitoring Infrastructure, Equipment, and Usage in Siebel Communications (End User)End users can record and monitor the infrastructure, equipment, and usage information for service customers. NOTE: End users can also view the usage detail information or add telecommunications-related infrastructure information through the Premises screen. The decision to add equipment or infrastructure information to a premises or account might depend on whether the equipment is likely to remain attached to the premises independently of the account currently receiving utility service at that premises. Viewing Usage DetailsTo display usage details, follow this procedure. To view usage detail information
Adding Installed or Planned EquipmentTo add installed or planned equipment, follow this procedure. In the Equipment list, record and view items supplied by your company, and in the Other Equipment list, record and view items supplied by other companies, including competitors and alliance partners. You can also use these lists to record information about the equipment your customers own or plan to acquire For instance, if your company offers digital service to high-end digital set-top boxes, you might record information about the premises equipment currently installed at a large apartment building or the future wiring needs of a developer. If you create separate service accounts for customers with multiple locations, then you can associate installed and planned equipment for a location with its corresponding service account. If you use a single account to represent a customer with multiple locations, then associate the installed and planned equipment for each of the customers' various locations with the one account for that customer. To add installed or planned equipment
Adding Related InfrastructureTo add related infrastructure, follow this procedure. In the Infrastructure list, you record information or attributes for the telecommunications-related infrastructure at the sites to which you provide services. This information can be important at large industrial or commercial sites such as factories, warehouses, and office buildings. If you use multiple service accounts to represent a customer with multiple locations, then associate infrastructure items at each location with its corresponding service account. If you use a single account to represent a customer with multiple locations, then associate the infrastructure items at all the customer's locations with the one account for that customer. |
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