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Siebel Communications Guide > Billing in Siebel Communications > Process of Creating Adjustments in Siebel Communications (End User) > Requesting an Adjustment to an InvoiceEnd users can associate the adjustment request with the entire invoice or with a specific line item in the invoice. Because the billing component is integrated with an external billing application, an adjustment request is sent to the external billing application, which processes the request. NOTE: End users can also begin this procedure from the Billing Portal view. For information, see Table 13. This task is a step in Process of Creating Adjustments in Siebel Communications (End User). Requesting Adjustments for Entire InvoicesTo request an adjustment to an entire invoice, follow this procedure. To request an adjustment to an entire invoice
Requesting Adjustments for Invoice Line ItemsTo request an adjustment to a line item in an invoice, follow this procedure. To request an adjustment to an invoice line item
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