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Siebel CRM Siebel Mobile Guide: Connected
Siebel 2018
E52426-01
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Type Conversion Mappings

The following topics are included in this section:


Note:

Description values specified in this section do not contain the double quotes around the value

Type Conversion Mappings for Phone

Table 12-3 shows the type conversion mappings for phone.

Table 12-3 Type Conversion Mappings for Phone

Siebel Phone Type LOV CardDAV Client Display Label vCard TEL/VOICE Type

Home

iOS

home

TEL;type=HOME;type=VOICE


Android

Home

TEL;type=HOME;type=VOICE

Business

iOS

work

TEL;type=WORK;type=VOICE


Android

Work

TEL;type=WORK;type=VOICE

Other

iOS

other

TEL;type=OTHER;type=VOICE


Android

Other

TEL, or if it is a primary at Siebel then: TEL;type=OTHER;type=VOICE;type=pref

Cell

iOS

mobile

TEL;type=CELL;type=VOICE


Android

Mobile

TEL;type=CELL;type=VOICE

Cell with Description = "type=IPHONE"

iOS

iPhone

TEL;type=IPHONE;type=CELL;type=VOICE


Android

Custom label as iPhone

TEL;type=IPHONE;type=CELL;type=VOICE

Main

iOS

main

TEL;type=MAIN


Android

Main

TEL;type=MAIN, supported only for download synchronization. There is no upload synchronization support.The vCard line sent becomes Tel;Type=VOICE;TYPE=PREF, and will be converted to Other type on the server.

Pager 1

iOS

pager

TEL;type=PAGER


Android

Pager

TEL;type=PAGER

Personal

iOS and Android

Custom label as Personal

<group>.TEL<group>.X-ABLabel:Personal

Personal with Description = "MyCustLabel"or the Android's bold predefined labels

iOS and Android

Custom label as specified in Description

Example: MyCustLabel

<group>.TEL<group>.X-ABLabel: MyCustLabel


Android

Predefined labels:

  1. Callback

  2. Car

  3. Company Main

  4. ISDN

  5. Radio

  6. Telex

  7. TTY TDD

  8. Work Mobile

  9. Work Pager

  10. Assistant

  11. MS

  1. <group>.X-ABLabel:callback

  2. TEL;TYPE=CAR

  3. <group>.TEL;TYPE=VOICE;TYPE=WORK

  4. TEL;TYPE=ISDN

  5. <group>.X-ABLabel:radio

  6. <group>.X-ABLabel:telex

  7. <group>.X-ABLabel:TTY/TDD

  8. TEL;type=VOICE;type=CELL;type=WORK

    After download-synchronization from the server to the client, the Android client cannot consume this type definition. So the label becomes Other on the Android CardDav client.

  9. TEL;type=PAGER;type=WORK

  10. <group>.X-ABLabel:assistant

  11. <group>.TEL;TYPE=CELL

    <group>.X-ABLabel:mms

All other LOV values:

  • Campus

  • Dormitory

  • Fax

  • Pager 2

  • Telex

  • Work

The Work custom type has an uppercase W. Do not confuse this with the iOS's default work type (which has a lowercase w)

iOS and Android

Custom label as LovValue

<group>.TEL

<group>.X-ABLabel: <LovValue>


Type Conversion Mappings for Fax

Table 12-4 shows the type conversion mappings for fax. Note the following:

  • The iOS and Android CardDAV clients do not support the custom label for the TEL/FAX type. You must convert Personal, Campus, and Dormitory types to the other fax type when downloading data (download synchronization) to CardDAV clients.

  • After the next data upload (client upload synchronization), any Siebel-side Fax entries of type Personal, Campus, or Dormitory will be updated to Other type implicitly.

Table 12-4 Type Conversion Mappings for Fax

Siebel Fax Type LOV CardDAV Client Display Label vCard TEL/FAX Type

Home

iOS

home fax

TEL;type=HOME;type=FAX


Android

Home Fax

TEL;type=HOME;type=FAX

Business

iOS

work fax

TEL;type=WORK;type=FAX


Android

Work Fax

TEL;type=WORK;type=FAX

Other

iOS

other fax

TEL;type=OTHER;type=FAX


Android

Other Fax

TEL;type=OTHER;type=FAX

All other LOV Values

  • Personal

  • Campus

  • Dormitory

iOS

other fax

TEL;type=OTHER;type=FAX

Android

Other fax

TEL;type=OTHER;type=FAX


Type Conversion Mappings for Email

Table 12-5 shows the type conversion mappings for email.

Table 12-5 Type Conversion Mappings for Email

Siebel Email Type LOV CardDAV Client Display Label vCard EMAIL Type

Home

iOS

home

EMAIL;type=INTERNET;type=HOME


Android

Home

EMAIL;type=INTERNET;type=HOME

Business

iOS

work

EMAIL;type=INTERNET;type=WORK


Android

Work

EMAIL;type=INTERNET;type=WORK

Other

iOS

other

<group>.EMAIL;type=INTERNET<group.X-ABLabel:_$!&lt;Other&gt;!$_


Android

Other

EMAIL;type=INTERNET

Personal

iOS and Android

Custom label as Personal

<group>.EMAIL;type=INTERNET<group>.X-ABLabel:Personal

Personal with Description "MyCustLabel"

iOS and Android

Custom label as specified in Description

Example: MyCustLabel

<group>.EMAIL;type=INTERNET<group>.X-ABLabel: MyCustLabel

All other LOV Values

  • Campus

  • Dormitory

iOS and Android

Custom label as LovValue

<group>.EMAIL;type=INTERNET

<group>.X-ABLabel:<LovValue>


Type Conversion Mappings for URL

Table 12-6 shows the type conversion mappings for URL.

Table 12-6 Type Conversion Mappings for URL

Siebel URL Type LOV CardDAV Client Display Label vCard URL Type

Home

iOS

home

URL;type=HOME


Android

Home

URL;type=HOME

Business

iOS

work

URL;type=WORK


Android

Work

URL;type=WORK

Other

iOS

other

<group>.URL<group.X-ABLabel:_$!&lt;Other&gt;!$_


Android

Other

URL;type=OTHER

Personal

iOS and Android

Custom label as Personal

<group>.URL<group>.X-ABLabel:Personal

Personal with Description "MyCustLabel"

iOS and Android

Custom label as specified in Description

Example: MyCustLabel

<group>.URL<group>.X-ABLabel: MyCustLabel

All other LOV Values

  • Campus

  • Dormitory

iOS and Android

Custom label as LovValue

<group>.URL<group>.X-ABLabel: <LovValue>


Type Conversion Mappings for Address

Table 12-7 shows the type conversion mappings for address. Note the following:

  • Siebel contact Address types (Mailing Address and Business) not in the CardDAV's default types become the custom label automatically after data download synchronization to the CardDAV client.

  • An empty address type in Siebel becomes other type in the CardDAV client after data download.

  • The Siebel contact Address does not have an additional field to hold a custom label. As a result, the ADR entry with custom label will become empty (no value) Address type in Siebel. And the custom label defined in the CardDAV client is cleared or lost after data upload synchronization to Siebel Server. Eventually after data download synchronization, all address custom labels become other type in the CardDAV client.

Table 12-7 Type Conversion Mappings for Address

Siebel Address Type LOV CardDAV Client Display Label vCard ADR Type

Mailing Address

iOS

home

<group>.ADR;type=HOME<group>.X-ABADR:<CountryCode>


Android

Home

ADR;type=HOME

Business

iOS

work

<group>.ADR;type=WORK<group>.X-ABADR:<CountryCode>


Android

Work

ADR;type=WORK

<empty, no type specified>

iOS

other

<group>.ADR;type=OTHER<group>.X-ABADR:<CountryCode>


Android

Other

ADR

All other LOV Values

  • Billing

  • Service

  • Shipping

  • Primary Address

  • Customer Premise

  • Rate Center

  • Wire Center

  • Central Office

  • Seasonal

  • Temporary

iOS and Android

Custom label as LovValue

<group>.ADR<group>.X-ABLabel:LovValueiOS Only: <group>.X-ABADR:<CountryCode>