| Siebel CRM Siebel Mobile Guide: Connected Siebel 2018 E52426-01 |
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| Siebel CRM Siebel Mobile Guide: Connected Siebel 2018 E52426-01 |
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Several mobile applications are included in the Siebel CRM product line. Each serves a different purpose and runs on different devices. Often, these applications complement each other. The mobile applications are as follows:
Siebel Mobile Connected Applications. Siebel Business Applications accessed from a browser on a mobile device, where the browser is connected to a Siebel Server. This is a new offering from Oracle which provides access to Siebel Business Applications, with its native look-and-feel, from tablets and smartphones.
Siebel Mobile Disconnected Applications. Siebel applications accessed from a browser on a mobile device which synchronizes data directly to the browser client without use of additional software or a network connection. This is a new offering from Oracle which provides access to Siebel, with its native look-and-feel, from tablets and smartphones. The following applications are currently supported in disconnected mode: Siebel Pharma, Siebel Sales, and Siebel Field Service.
Siebel Mobile Web Client and Siebel Remote. A disconnected client and supporting data synchronized to the client without connection to the network. These applications provide intelligent transaction routing and data synchronization. Siebel Remote works only on Microsoft® Windows™-based desktops, laptops, and tablets.
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Note: For information about Certifications, see article 1492194.1 (Article ID) on My Oracle Support. |
Figure 2-1 illustrates the hardware platforms on which these products run. Form factors in Figure 2-1 refers to the general capabilities, screen shapes, and sizes of the various devices shown in the illustration.
Table 2-1 describes the software components of Siebel Mobile, and the supported hardware devices.
Table 2-1 Siebel Mobile Product Software Components and Supported Devices
| Product Group | Server Components | Client Component | Supported Client Devices |
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Siebel Mobile Connected |
Siebel Mobile application in online mode (connected to Siebel Server). |
Client browser. For more information, see "Requirements for Using Siebel Mobile". |
Mobile devices with HTML5-compliant browsers. For information about Certifications, see Article ID 1492194.1 on My Oracle Support. |
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Siebel Mobile Disconnected |
Siebel Mobile application in offline mode (disconnected from Siebel Server). Synchronization Object Manager |
Client browser. For more information, see "Requirements for Using Siebel Mobile". |
Mobile devices with HTML 5-compliant browsers. For information about Certifications, see Article ID 1492194.1 on My Oracle Support. |
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Siebel Remote |
Siebel Remote component group Disconnected Mobile Synchronization component group |
Siebel Mobile Web Client Note that Siebel Mobile Connected and Siebel Mobile Disconnected are not related to the Siebel Mobile Web Client in any way. |
Desktop PCs Laptops Tablets |
Table 2-2 describes the supported applications of Siebel Mobile, and documentation on the Siebel Bookshelf for information about these applications.
Table 2-2 Siebel Mobile Product Supported Applications and Related Documentation
| Product Group | Supported Applications | Related Documentation |
|---|---|---|
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Siebel Mobile Connected |
Siebel supports Responsive Web Design, so any Siebel desktop application will work from any device. For example, the following applications are supported:
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If using Siebel Mobile in online mode only, then see the following:
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Siebel Mobile Disconnected |
The following applications are supported:
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If using Siebel Mobile in both online and offline mode, then see the following:
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Siebel Remote |
Almost all Siebel Business Applications and Siebel Industry Applications (Provides the same look-and-feel as those applications.) |
Siebel Remote and Replication Manager Administration Guide |
