Siebel Correspondence, Proposals, and Presentations Guide > Fulfillment Centers >

About Fulfillment Centers

After users complete correspondence and want to send it to the recipient, they can print and mail the letter themselves, or they can direct their correspondence to a fulfillment center that prints and mails it for them. A fulfillment center might be a division of a company, such as a marketing department.

You might want to use a fulfillment center for the following reasons:

• To enable users to produce correspondence in any location where they can access the Web, even if they do not have access to a printer.
• To save users time. They do not have to print and mail their correspondence.
• To create consistency in company outgoing correspondence.
• To enable one location to fulfill all requests for collateral and literature materials included with correspondence as enclosures.

If you set up fulfillment centers, the user can generate correspondence, and then click Submit to submit the correspondence for fulfillment. When the user clicks Submit, the Status field of the correspondence request changes to Submitted, and the request becomes read-only. You cannot make any further changes in the correspondence without using the Recall command.