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Universal Connector

NOTE:  In previous releases, Universal Connector was known as SDQ Universal Connector.

The Universal Connector is a connector to third-party software that allows Siebel CRM to use the capabilities of a third-party application for data matching, data cleansing, or both data matching and data cleansing on account, contact, and prospect data within the Siebel application.

The Universal Connector supports data cleansing on account, contact, and prospect data in real-time and batch processing modes. The Universal Connector works across various languages and operating systems, though the support offered by particular third-party software for data matching or data cleansing might not cover all of the languages supported by Siebel Business Applications. For more information about:

• Platforms supported, see Siebel System Requirements and Supported Platforms on Oracle Technology Network.

  NOTE:  For Siebel CRM product releases 8.1.1.9 and later and for 8.2.2.2 and later, the system requirements and supported platform certifications are available from the Certification tab on My Oracle Support. For information about the Certification application, see article 1492194.1 (Article ID) on My Oracle Support.

• Third-party software, see the relevant documentation included in Siebel Business Applications Third-Party Bookshelf in the product media pack on Oracle Software Delivery Cloud.

To use the Universal Connector, you must obtain, license, and install third-party software in addition to obtaining Siebel Data Quality product licensing. The data matching and data cleansing capabilities of the Universal Connector are driven by the capabilities and configuration options of the third-party software.

NOTE:  Certain third-party software from data quality vendors are certified by Oracle. For information about third-party solutions and about products that are certified for the Universal Connector, visit the Alliances section and the Partners section on the Oracle and Siebel Web site: http://www.oracle.com/siebel/index.html.

The Universal Connector can be used in two different modes:

• The Oracle Data Quality Matching Server connector uses the Universal Connector in a mode where match candidate acquisition takes place within the Oracle Data Quality Matching Server. This mode applies only to the Oracle Data Quality Matching Server.
• Third-party data quality vendors use the Universal Connector in a mode where match candidate acquisition takes place within Siebel CRM.

You can configure the Universal Connector to specify which fields are used for data cleansing and data matching and their mapping to external application field names.

NOTE:  The Oracle Data Quality License is valid only for use with Oracle Master Data Management and Oracle CRM deployments.