Siebel Field Service Guide > Service Activities > Process of Managing Service Activities >

Viewing On-Hand Inventory (End User)

Frequently field service engineers need specific products to complete an activity, so you might have to determine the availability of these products at inventory locations. You can view the availability of products and substitute products at inventory locations. You use the Part Browser to view this on-hand inventory.

NOTE:  Do not confuse the Part Browser screen with the Part Locator Engine. The Part Browser displays products and associated inventory locations. The Part Locator Engine is a semi-automated mechanism for finding products at various inventory locations when fulfilling orders. For more information, see Part Locator Engine.

This task is a step in Process of Managing Service Activities.

To view on-hand inventory using the Part Browser

1. Navigate to the Part Browser screen.
2. Select a record for a product at an inventory location.

   NOTE:  A product can exist at multiple locations.

3. Review the Inventory Level list to see information about the selected product at that location.
4. Review the Substitutes list to see information about any alternatives for the selected product at that location.

You can also use the Check Trunk button to view on-hand inventory in your trunk.

To view on-hand inventory using Check Trunk

1. Navigate to the Activities screen, then the Activity List view.
2. Drill down on the Type field for a selected activity, and click the Items view tab.
3. Select an item record.
4. Click Check Trunk.

   The Available Qty field is updated according to the trunk inventory of the current user.