Siebel Field Service Guide > Agreements and Entitlements > Process of Managing Entitlements >

Verifying Entitlements for Service Requests (End User)

When you verify entitlements for a service request, you select the appropriate entitlement from a list of entitlements that apply to the service request.

This task is a step in Process of Managing Entitlements.

To verify the entitlements for a service request

1. Navigate to the Service screen, then the Service Request List view.
2. Select a service request.
3. In the service request form, click Verify.

   The Pick Entitlement dialog box appears, with a list of the active entitlements for the service request. If no entitlements appear, then the selected service request is not entitled to receive service.

4. Select an entitlement record from the Pick Entitlement dialog box, and click OK.

   The Date Committed field for the service request is calculated from the service calendar associated with the entitlement and from the response time associated with the entitlement metrics. The name of the selected entitlement appears in the Entitlement field. For more information, see Date Committed.