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Fulfilling Orders Using the Fulfillment Engine (End User)

Follow the procedures in this topic to fulfill service orders using the Fulfillment Engine. You can fulfill a single order.

NOTE:  To fulfill an order, you must be a member of the organization that is associated with the order.

This task is a step in Process of Managing Fulfillment.

To fulfill an order using the Fulfillment Engine

1. Navigate to the Service Orders screen, then the List view.
2. Select an order.
3. Click the menu button, and select Fulfill.

   The Fulfillment Engine fulfills all of the line items in the order. An inventory transaction that allocates products from inventory is created, and pick tickets for all of the line items in the order are created.

You can also fulfill a line item in an order.

To fulfill an order line item using the Fulfillment Engine

1. Navigate to the Service Orders screen, then the List view.
2. Drill down on the Order number (#) field for a selected order, and click the Line Items view tab.
3. Select an order line item, click the menu button, and select one of the following commands:
   • Fulfill. The Fulfillment Engine fulfills the selected order line item.

     The product in the order line item is located, an inventory transaction that allocates (or reserves) the product from inventory is created, and pick tickets for the line item are created.

   • Fulfill All. The Fulfillment Engine fulfills all of the order line items.

     Alternatively, you can click the Fulfill All button.

     The products in the order line items are located, an inventory transaction that allocates (or reserves) products from inventory is created, and pick tickets for all of the line items in the order are created.