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Siebel Field Service Guide > Charges and Invoices > About Lists for Charges and InvoicesYou must set up cost, price, and rate lists to correctly create charges and invoices. For more information about these lists, see Siebel Pricing Administration Guide. Cost ListsSiebel Field Service contains a costing infrastructure that allows users to track the costs when they occur and then to export these costs to financial applications for posting to the general ledger. Service organizations can associate costs with service calls when service engineers perform the service. Most companies include product cost information in financial applications. Incorporating this information into Siebel Field Service provides the following advantages:
Price ListsPrice lists play an important part in charging and invoicing. The price list provides information to the Charge Engine about the price of parts and materials for an activity associated with a service request. Using a service package might adjust the price. Price lists link cost lists to service requests, orders, and activities. For example, a cost list, North American Costs, includes the costs of products and resources in North America. When a field service engineer selects a price list for a service request, the associated cost list is automatically linked to the service request. Rate ListsRate lists show the billable rate for company employee labor. When creating a rate list, perform the following main tasks:
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