This chapter provides overview information about Oracle's Siebel Field Service. It includes the following topics:

• About Field Service Process
• Application Design for Siebel Field Service
• Engines for Siebel Field Service
• Administrative Tasks for Siebel Field Service

NOTE:  The procedures in this guide assume that you do not use the Tree navigation control option to access screens and view. However, you can choose to use the Tree navigation control if required. For more information setting navigation options, see Siebel Fundamentals Guide.