Siebel Field Service Guide > Scheduling Using Oracle Real-Time Scheduler Version 1.0 > About Employee Administration >

Maintaining Employee Skills

A business administrator maintains employee skills and skill items in the Assignment Skills view in the Employee view of the Administration - User screen. If an employee is associated with a service region configured for scheduling by Oracle Real-Time Scheduler 1.0, then any updates to employee skills must be synchronized with Oracle Real-Time Scheduler 1.0.

A limitation of Oracle Real-Time Scheduler 1.0 is that changes to employee values and attributes such as skills, exception hours, zones, cost profile, and so on, do not affect schedules within the schedule horizon. The Oracle Real-Time Scheduler 1.0 engine uses such changes only for schedules beyond the schedule horizon. To make changes effective within the schedule horizon, a business administrator uses the shift management views in the Planner client of Oracle Real-Time Scheduler 1.0.

Employee-Related Tasks Performed in Oracle Real-Time Scheduler 1.0

Additional employee-related tasks that a business administrator performs in Oracle Real-Time Scheduler 1.0 by using the Resource Manager client include the following tasks:

• Maintaining employee exceptions
• Maintaining employee zones
• Maintaining employee cost profiles