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Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Answers > Reviewing Answers for Service Request Inquiries (End User)The Search Results list shows the answers in Oracle Knowledge that might apply to the service request inquiry. Oracle Knowledge uses the text in the Summary field of the service request obtain these possible answers. You review these possible answers to determine the answer that applies to the service request inquiry. Then you associate that answer with the service request inquiry. For more information, see Associating Answers with Service Request Inquires (End User). This task is a step in Process of Managing Answers. To review the answers for a service request inquiry
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