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Siebel Field Service Guide > Service Requests and Solutions > Process of Managing Answers > Requesting Answers for Service Request Inquiries (End User)After reviewing the answers in Oracle Knowledge that might apply to the service request inquiry, and after searching for additional answers in Oracle Knowledge, you might not find an answer to the service request inquiry. If you cannot determine the answer to the service request inquiry yourself, then you can ask other users for help in finding an answer. In this situation, you can recommend that another user create an answer for the service request inquiry, and you can ask the users in a discussion forum for an answer to the service request inquiry. When you recommend that another user create an answer, your recommendation appears in the Tasks list of the inbox in the Oracle Knowledge Information Manager. A question that you ask to a discussion forum appears in the Linked Answers pane of the Find Answers view. When you access the service request again, this question appears in the Linked Answers view for the service request. This task is a step in Process of Managing Answers. To request an answer for a service request inquiry
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