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Siebel Life Sciences Guide > Closing Adverse Events and Complaints > Process of Closure for Adverse Events and Complaints Management > Reopening Product IssuesReopening a product issue reverses the effects of the Review Complaint and Close buttons. When the status of the product issue is changed to Reopen, the LS Medical Product Issue Reopen workflow: For more information about the workflow, see About Configuring Close and Reopen Buttons for Product Issues. TIP: When a product issue is reopened and then closed again, all locked down fields are overwritten with new information: To keep the track of the changes, turn on Audit Trail for the lockdown fields. This task is a step in Process of Closure for Adverse Events and Complaints Management. |
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