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How Siebel Samples Management Works with Calls

This topic describes how Siebel Samples Management works with the Contact Call Detail and Account Call Detail views. For more information on recording calls, see Completing Contact and Account Call Activities.

When you click the Submit button in either the Contact Call Detail and Account Call Detail views, the application verifies that:

• At least one product has been recorded and detailed.

  This requirement can be changed by the administrator. For more information, see Siebel Pharma Developer's Reference.

• The call's date and time is the same as or earlier than the current date and time. A call cannot be submitted with a future date.

If dropped samples are recorded for the call, the application checks that:

• A valid paper or electronic signature has been obtained.
• The Ref# field is not empty.
• The samples exist in the inventory for the period indicated by the call's date and time.
• The period into which the samples will be recorded is an unreconciled period. If it is a reconciled period, a warning message appears.
• A valid lot number has been specified for dropped samples tracked by lot number.

NOTE:  When the Lots for Disperse Only system preference is set to TRUE, the lot number is not required. For more information, see Managing Inventory Tracking and Reconciliation Without Lot Numbers.

If the call passes these checks, the application:

• Creates a samples disbursement transaction, with a line item for each dropped sample recorded for the call.
• Creates a samples disbursement transaction, with a line item for each dropped sample recorded for the call when Signature is saved for Electronic Signature Calls.
• Submits a disbursement transaction to update the samples inventory. If the submission of the disbursement transaction is successful, the application changes the call's Status field to Submitted.
• Sets the Last Call Date field for the contact or account to the date of the submitted call, and many fields in the call record become read-only.

  As an administrator, you can change the fields that become read-only after a call is submitted (or synchronized with the Siebel Mobile application for Siebel Pharma on a mobile device). For information, see Siebel Pharma Developer's Reference.

  NOTE:  If attendees are recorded in an account call, an attendee call is created for each attendee, and the previous process described is performed for each attendee call. Attendee calls are the same as contact calls except that they do not appear in the Activities view and they are submitted automatically when the account call is submitted.