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Siebel Loyalty Administration Guide > Getting Started with Siebel Loyalty > Configuring Siebel Loyalty > Setting Up Points Loan Repayment WorkflowYour company can, at its discretion, loan points to its members. A loan is provided automatically if a member does not have enough points for a redemption. A loan provided based on the Loan setup at the program level. For details of how a loan is set up, see Redemption Loans. To collect repayment of these loans automatically, Siebel Loyalty provides a workflow process named LOY Loan Repayment. To invoke the workflow, you must build a search specification that the workflow takes as its input. The search specification identifies members who have outstanding points loans and have positive points accruals. The workflow, once activated, runs nightly and performs the following process:
The workflow identifies loaned points that the member owes regardless of whether the member has spent these loaned points. The workflow does not wait till the member has the full amount of points needed to redeem the loan. It can collect loaned points incrementally. NOTE: The loan repayment workflow is active only after the member point balance is greater than the loan outstanding balance. The amount of repayment is calculated as (member point balance - sum of remaining loan points). To set up the search specification for points loan repayment
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