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Setting Up the Interactive Server Component

The interactive component is used for handling real-time simulation calls and also for processing low-volume accrual imports from an external system. You can modify the interactive component parameters described in the following procedure to optimize load balancing:

To set parameters for the Loyalty Engine interactive component

1. Navigate to Administration - Server Configuration, Enterprises, then the Component Definitions view.
2. Query for the eLoyalty Processing Engine - Interactive component.
3. In the Component Parameters view, specify values for the parameters shown in the following table.

   Parameter	Value
   Maximum Tasks	This parameter determines the maximum number of tasks the component can run. Set its value based on the number of users who use real-time processing through the user interface.
   Minimum MT Servers Maximum MT Servers	Set the value of these two parameters to one. This value is required because only one process must be running for the interactive component in the enterprise. For more information about these parameters, see Siebel System Administration Guide.

The interactive processing component runs in the address space of the Siebel EAI Application Object Manager process when processing Web services, instead of in its own address space. As a result, you do not have to start the Loyalty Engine interactive component to enable Siebel Loyalty Web services processing.