Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Programs >

About Tier Promotions

You must create tier promotions when you set up a loyalty program with tiers. Tier promotions place members in the appropriate tier, based on attributes or on the number of points they have.

The following examples assume that you have already set up a loyalty program with appropriate tiers. When you created these tiers, the Siebel Loyalty application automatically created the tier promotion record for them. For more information about creating tiers, see Defining Tier Classes and Tiers.

Tier promotions can use tier assessment models to specify the period of time used to assess a member's activities and determine whether or not a member is eligible for a tier change at the specified time.

Though it is possible for tier promotions to use tier assessment models to determine the qualifying period, it is also possible to use the older form of tier promotion that does not use tier assessment models.

The following topics include information about how to create tier promotions that use different tier assessment models and about how to create tier promotions that do not use tier assessment models:

• About Tier Assessment Processes and Models
• Example of Creating an Anniversary Based Tier Assessment Model
• Example of Creating a Fixed Date Based Tier Assessment Model
• Example of Creating a Rolling Period Based Tier Assessment Model
• Example of Creating Tier Promotions without Tier Assessment Models

NOTE:  Retroactive tier processing is not supported for the tier assessment models introduced in Siebel CRM 8.1, that is, the Anniversary Date, Fixed Date, and Rolling Period models. Retroactive tier processing is supported only for the older form of tier assessment models introduced in Siebel CRM version 8.0 and earlier releases.