Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Redemptions >

About Nonflight Redemptions

Nonflight redemptions can be completed for a tangible product such as a CD player or a service such as a car rental:

• Redemption for a tangible product. Redemption for a tangible product involves redeeming points for any item available in online stores, or for a gift voucher which can be used at a retail chain store. Examples of online stores include digital camera stores, audio-video equipment stores, luggage stores, gift shops, and so on. In this case, the member adds the product to the member's online shopping cart. The store provides a quotation in points-plus-pay. If the member accepts the quotation, then Siebel Loyalty debits the points from the member's account, and initiates a credit card payment process for the member to pay the currency portion.
• Redemption for a service. Redemption for a service involves redeeming points to receive an award certificate or voucher for using the service at a later date. The services can include a stay at a hotel or a car rental service. As with redemptions for products, the member can pay for redemptions for a service with points as well as a currency. The only difference is that the member receives a voucher or award certificate from the loyalty program that the member can use with the hotel or car rental agency at any future date, before the voucher expiry date.

For information about setting up redemption for a service, see Process of Setting Up Nonflight Redemptions.