Siebel Loyalty Administration Guide > Setting Up Siebel Loyalty Redemptions > Points-To-Pay Conversion >

Setting Up Points-To-Pay Conversion

The points-to-pay conversion pricing is optional for loyalty programs. To enable points-to-pay conversion, you need to check the points-to-pay field at the loyalty program level. Siebel Loyalty determines whether it is required to convert points to pay based on this field as well as the set of conditions described in About Points-To-Pay Conversion. The most basic of these conditions is that the member does not have a sufficient balance even after considering the eligible loan to that member.

The business service, called after a member has selected a price option, checks Loyalty Program Administration to verify whether to convert points to pay. This process then recalculates the pricing and returns a new price in line with the member's point balance. The difference in the initial redemption price in points and the member's point balance is converted to the pay component.

To set up points-to-pay conversion

1. Navigate to the Program Administration screen.
2. Check the Points-to-Pay conversion flag.

   NOTE:  This flag only determines whether points-to-pay conversion is allowed or not; it does not mandate it. The conversion occurs only if conditions warrant it as described in About Points-To-Pay Conversion.

   After checking this flag, Loyalty initially show the member's options in points; Loyalty only converts points-to-pay and displays the recalculated options if there is a deficit in points.

3. Populate the Cost per point field in the price line in the redemption base price setup for the product as described in Example of Setting Up a Redemption Product and Base Price List for a Redemption Package.

   This field determines the conversion factor from points to currency, and also the currency to which to convert. Not specifying this value results in an error if points-to-pay conversion is attempted for the price line.