Siebel Order Management Guide > Overview of Order Management >

About Order Management

Oracle's Siebel Order Management allows employees such as salespeople and call center agents to create and manage quotes and orders through their entire life cycle. Siebel Order Management can be tightly integrated with back-office applications, allowing users to perform tasks such as checking credit, confirming availability, and monitoring the fulfillment process.

To administer order management, you must understand product and pricing administration. For more information, see Siebel Product Administration Guide and Siebel Pricing Administration Guide.

NOTE:  The Siebel Bookshelf is available on Oracle Technology Network (http://www.oracle.com/technetwork/indexes/documentation/index.html) and Oracle Software Delivery Cloud. It might also be installed locally on your intranet or on a network location.

Many order management features are available in Siebel eSales and Siebel Partner Portal applications. This book focuses on order management features in employee applications such as Siebel Sales and Siebel Call Center. For details about Siebel eSales and Siebel Partner Portal, see Siebel eSales Administration Guide and Siebel Partner Relationship Management Administration Guide.

Asset-based ordering allows quotes and orders to be created according to a customer's existing assets. Asset-based ordering is particularly useful in supporting companies whose product offerings include complex service products, such as phone services and equipment.

Siebel Order Management allows employees to:

• Create quotes and orders for new products and services
• Create quotes and orders to modify existing products and services
• Modify in-process orders that have been submitted for fulfillment
• Generate order information for submission to back office billing and fulfillment applications