Siebel Order Management Guide Addendum for Fleet Management > Using Siebel Orders for Fleet Management > Process of Creating Orders for Fleet Management >

Checking the Status of the Order

After you submit the order, Oracle Transportation Management takes over the fulfillment of the order from the Siebel application. While it manages the fulfillment of the order, Oracle Transportation Management passes status information to Siebel Orders for Fleet Management.

If the customer contacts the customer service representative to ask about the status of the order, the customer service representative can look at the order record to check the status of the order as a whole, the status of each line item, the status of each stop, and the status of each action.

The values for these status fields change depending on the stage in the order creation and fulfillment:

• Immediately before submitting to Oracle Transportation Management, the values for these status fields are:
  • Order Header Status. Accepted.
  • Order Line Item Status. Accepted.
  • Stop Item Status. Unassigned.
  • Action Status. Not Started.
• When Oracle Transportation Management creates an order, the values for these status fields are:
  • Order Header Status. Released.
  • Order Line Item Status. Released.
  • Stop Item Status. Unassigned.
  • Action Status. Not Started.
• When Oracle Transportation Management assigns the carrier, the values for these status fields are:
  • Order Header Status. Assigned.
  • Order Line Item Status. Assigned.
  • Stop Item Status. Assigned.
  • Action Status. Not Started.
• When the carrier arrives and departs from the shipper, the values for these status fields are:
  • Order Header Status. Moving (after the first stop is complete).
  • Order Line Item Status. Moving (after the pickup is complete).
  • Stop Item Status. Arrived or Completed.
  • Action Status. Not Started, In Progress, or Completed.
• When the carrier leaves the consignee, the values for these status fields are:
  • Order Header Status. Complete.
  • Order Line Item Status. Complete.
  • Stop Item Status. Complete.
  • Action Status. Complete.
• When Oracle Transportation Management generates the invoice, the values for these status fields are:
  • Order Header Status. Billed.
  • Order Line Item Status. Complete.
  • Stop Item Status. Complete.
  • Action Status. Complete.

This task is a step in Process of Creating Orders for Fleet Management.

To check the status of the order

1. Navigate to the Orders screen, then the Orders List view.
2. Drill down on the record for the appropriate order by clicking the Order Number field.
3. To check the status of the entire delivery, look at the Status field in the order header.
4. To check the status of the delivery of a given line item:
   1. Click the Line Items view tab.
   2. View the Status field for the line item.
5. To check the status of the stops and actions for a given line item:
   1. Click the Line Items view tab.
   2. Select the appropriate line item.

      It is most common to select the line item for the transportation product, so you can see the stops where the stops transportation has been completed.

   3. In the Stops list, look at the Status field for each stop.
   4. To check whether all actions have been completed for a stop, select the stop record, and look in the Actions list at the Status field for each action.
6. To check the status of the stops and actions for a given commodity:
   1. Click the Commodities view tab.
   2. Select the appropriate commodity.
   3. In the Stops list, look at the Status field for each stop.
   4. To check whether all actions have been completed for a stop, select the stop record, and look in the Actions list at the Status field for each action.