This chapter describes examples that illustrate different ways that you can use Siebel PRM to manage service requests. It includes the following topics:
"About Managing Service Requests with Siebel PRM"
"About Managing Customer Service Requests with Siebel PRM"
"Examples for Partner-Led Customer Service"
"Examples for Collaborative Customer Service"
"Examples of Field Service with Siebel PRM"
"About Managing Partners' Service Requests"
"Solutions and SmartScripts with Siebel PRM"