Siebel CRM Partner Relationship Management Administration Guide Siebel 2018 E24800-01 |
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SPA (also referred to as Ship from Stock and Debit or Distributor Margin Management) is a collection of quote and claim processes designed to promote margin protection for the distributor. SPA includes the following two modules:
Special Pricing Authorization Management
Special Pricing Claims Management
Certain conditions can trigger an SPA request, for example:
Competitive pricing. The distributor asks the supplier for lower, off-book pricing, to meet a specific competitive transaction. The off-book pricing is valid only for that unique, end-customer opportunity.
Supplier book price reductions. When a supplier lowers book prices due to shifts in the overall market, the distributor requests a credit for the difference for any inventory or future purchases to maintain a reasonable margin.