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Defining Commitment for Customizable Product Relationships in Bundle Promotions


Use the following procedure to define commitment for customizable product relationships when using bundle promotions.

To define the commitment for customizable production relationships in bundle promotions

  1. Navigate to the Administration - Product screen, then Product Promotions view.
  2. In the Product Promotions list, select the desired promotion.
  3. Click the Products view tab.
  4. In the Products list, click the Product Name field of the customizable product.

    The structure of that product is displayed.

  5. In the Relationships list, select the required relationship.
  6. In the Commitments view, complete the following fields:
    Field
    Comments

    Commitment Period

    Enter the number of periods to specify the duration of the customer's commitment. For example, if the selected unit of measurement in the Commitment UOM field is years, then you enter a value to correspond to the number of years the commitment is valid.

    Commitment Period UOM

    The unit of measure for the commitment time period, for example, years, months, days.

    Grace Period

    Enter a value for the period of time before a penalty is imposed on a customer. For example, if the selected unit of measurement in the Grace Period UOM field is days, then you enter a value to correspond to the number of days before the customer is subject to a penalty.

    Grace UOM

    The unit of measure for the grace time period, for example, years, months, days.

    Termination Charge

    The amount that is charged if the component is terminated after end of grace period, but is terminated before the end of the commitment period.

    Prorate Plan

    This is calculated in the conditional charge plan. For more information, see Siebel Field Service Guide.

    Apply Component Charge

    Select this check box to apply an early termination penalty charge based on when the component is terminated and on the proration plan.

    If this check box is not selected, then the component penalty charges are not added.

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