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Siebel Public Sector Guide > Managing Benefits Cases > Process of Managing Benefits for Cases > Checking for Necessary Benefits ReassignmentsAfter benefits are automatically assigned to a case, the agent or another user can change the citizen data that determines those benefits. They might change this data in the view for the case or in another screen or view that affects data for the case. When data that determines benefits changes, the agent can reassign the benefits to the citizen's case. To determine whether changes to citizen data affect the benefits for the citizen's case, the agent clicks the Scan Changes button. After determining that the relevant data is changed, the agent must reassign benefits to the case. The processing that is executed when the agent clicks this button evaluates changed data in only the fields and records that are implemented for effective date tracking. For more information, see Implementing Effective Date Tracking. NOTE: The Scan Changes button is enabled only for cases that have a Status field of Active and a Category field of Benefit. This task is a step in Process of Managing Benefits for Cases. To check for necessary benefits reassignment
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