Siebel Public Sector Guide > Managing All Cases > Process of Developing Cases >
Adding Literature to Cases
Agents can use the Literature Distribution view to record the literature that they distribute to contacts for a case. Typically, you create a literature distribution record each time you mail literature to a contact. Users can select from literature that they add using the Literature view of the Administration - Document screen. For more information about setting up literature files, see Siebel Applications Administration Guide. This task is a step in Process of Developing Cases. To add a literature record to a case
- Navigate to the Cases screen, then the Case List view.
- Drill down on the Case Name field of the case record.
- Navigate to the Literature Distribution view.
- Add a record, and select the appropriate literature file.
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