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Eliminating Approval Requirement for Incident Escalations

Before a user can escalate a child-welfare incident to a case, all approvers must approve the child-welfare incident. Administrators can eliminate this approval requirement.

This task is a step in Process of Administering Investigative Cases.

To eliminate the approval requirement for incident escalations

1. Log in to Siebel Tools or Web Tools as an administrator and create a new workspace.
2. Select Applet in the Object Explorer, and then select the PUB HLS Incident Form Applet - Header applet.
3. Lock this applet so that you can change it.
4. Navigate to Applet, then Applet User Prop in the Object Explorer.
5. Select the CanInvokeMethod: CreateCase user property, and delete it.

   NOTE:  If you want to modify, and not eliminate, the approval requirement, then you can change the text in the Value field for this user property instead of deleting the property.

6. Deliver the changes to the Integration Branch.
7. Unlock this applet.