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Requirements for Installing Siebel Web Clients

Review the issues and tasks in this topic before installing the Siebel Web Client, as described in Installing the Siebel Web Client.

Administrative Rights for Installation

Administrative rights are required for installation or uninstallation of the Siebel Mobile Web Client or Developer Web Client.

For information about setting administration rights, consult the operating system manuals for the version of Microsoft Windows on which you are installing the Siebel Web Client software.

For information about uninstalling Siebel Web Client software, see Uninstalling Siebel Web Clients or Siebel Tools.

Directory Naming Conventions

By default, the Siebel Web Client installer assumes an installation directory of C:\Siebel\Client or a similar location. You can specify to install in a different location.

If you must change the installation location to use a nondefault path, then use installation directory names that describe the Siebel CRM module being installed. The directory name can use any characters appropriate for Windows-compatible long file names, except that spaces must not be used in your install directory.

In this guide, the directory into which you install the Siebel Web Client is often referred to as SIEBEL_CLIENT_ROOT.

CAUTION:  Do not install other Siebel CRM modules, such as Siebel Tools, into the same directory where you have installed the Siebel Web Client, such as C:\Siebel\Client. Install each module into a separate directory. If you install the sample database, then do so in the same directory as the Siebel Mobile Web Client. (Alternatively, you can install the sample database into the Siebel Tools directory instead of the Siebel Mobile Web Client directory.) If you install multiple Siebel CRM modules on the same computer (that will access different data sources), then determine your directory-naming convention before you begin installing.

Requirements and Recommendations for Siebel Web Client

Before beginning Siebel Web Client installation, review the requirements and recommendations for hardware, system software, and third-party software described in the Certifications tab on My Oracle Support.

Restricted Support for Siebel Developer Web Client

The Siebel Developer Web Client is not supported for end-user deployment. This Siebel Web Client type is supported only for development, troubleshooting, and limited administration usage scenarios.

Database Connectivity Software for Siebel Developer Web Client

Siebel Developer Web Client computers connecting directly to the Siebel database must have the correct vendor-specific database connectivity software installed. See the Certifications tab on My Oracle Support.

NOTE:  The correct version of database connectivity software must be installed before you install the Siebel Web Client.

For additional information, see Logging in to Your Siebel Application.

When you have installed your database connectivity software, configure it as follows:

• For Oracle Database, you install and configure the Oracle client software to connect to the Siebel database. Record the connect string and table owner information on the worksheet in Siebel Deployment Planning Worksheet. Use the driver version specified in the Certifications tab on My Oracle Support.

  For an Oracle client, use a binary sort order for development environment databases. This setting is required for adequate performance from the Siebel Developer Web Client.

  For more information, see Specifying the Locale for Siebel CRM. See also Configuring an Oracle Database for Siebel CRM and Siebel Database Upgrade Guide.

• For IBM DB2, you install and configure the DB2 Client software to connect to the Siebel database. Record the connect string and table owner information on the worksheet in Siebel Deployment Planning Worksheet. Use the ODBC driver version specified in the Certifications tab on My Oracle Support.
• For IBM DB2 for z/OS, you use DB2 Connect to connect from the Siebel Developer Web Client to the Siebel database. For details, see Implementing Siebel Business Applications on DB2 for z/OS.

Requirements for Oracle Database XE and the Local Database or Sample Database

In the current release, Oracle Database XE is used for the local database and the sample database. For information about the requirements for using Oracle Database XE and for installing the sample database for Siebel Mobile Web Client, see Installing and Using Oracle Database XE for the Local or Sample Database.

Security-Related Software

Antivirus software, firewalls, and other security software can interfere with installation and operation of software if they are not properly configured. In some cases, you might need to disable antivirus software while installing Siebel CRM software, including Oracle Database XE and the sample database for Siebel Mobile Web Client on Microsoft Windows. It is also recommended to exclude certain types of files from virus scanning. In addition, you might need to disable the Windows feature User Account Control while installing Siebel CRM software.

Other Oracle or Third-Party Software

Your Siebel application might require some third-party software products to be installed on the client computer, for full functionality. For more information about third-party software, see the Certifications tab on My Oracle Support.

NOTE:  Remember to install on the client computers all of the software required to view any standard attachment types your Siebel CRM deployment might use.

For information about requirements for the Web browser environment for running Siebel Web Clients, see Deploying Siebel Open UI and see the Certifications tab on My Oracle Support. See also topics such as the following:

• About Installing the Siebel Web Client or Siebel Tools
• Installing and Using Oracle Database XE for the Local or Sample Database
• Installing Desktop Integration Siebel Agent on Client Computers
• Installing Outlook to Siebel Drag and Drop on Client Computers
• Siebel Client Deployment Requirements When Using Firewalls or Proxy Servers
• Configuring Siebel CRM for Pop-Up Blocker Compatibility

Chrome Browser Users

When using Siebel Mobile Web Client or Developer Web Client with Google Chrome as the default browser, make sure that no other instances of Chrome are running prior to starting the Siebel client.

Closing Browser Sessions

Before you install the Siebel Web Client software, it is strongly recommended that you close any browser sessions on the client computer.

For information about requirements for the Web browser environment for running Siebel Web Clients, see also Deploying Siebel Open UI.

Migration Installations

Additional requirements apply for migration installations of the current release. For more information, see Additional Tasks for Migration Installations.