Siebel Installation Guide for Microsoft Windows > Additional Postinstallation and Configuration Tasks >

Configuring the Common Logger for Siebel Application Interface

As of Siebel CRM 18.9 Update, you can configure the log level for the Siebel Application Interface common logger, which is used for certain common logging tasks. This log cannot be configured using Siebel Management Console, unlike other types of logging for Siebel Application Interface described in Configuring the Siebel Application Interface.

To configure the log level for the common logger, you edit the file log4j2-siebel.xml, which is located in the directory SIEBEL_AI_ROOT\applicationcontainer\webapps\siebel\WEB-INF.

Modify only the following line, and no other part of the file. For example, you can change the level from ERROR to INFO. You can use the following values: TRACE, DEBUG, INFO, WARN, ERROR, or FATAL. The default log level configured in the file is ERROR.

<logger name="CommonLogger" level="ERROR" additivity="false">

NOTE:  Settings such as INFO, DEBUG, or TRACE can exponentially increase the size of the log files, consume a large amount of disk space, and reduce performance of the Siebel Application Interface node. Use these settings only when some investigation is needed.

If you plan to configure the log level for the common logger, it is recommended to do so after you finish configuring Siebel Application Interface using Siebel Management Console. After modifying the log4j2-siebel.xml file, you must restart the application container, as described in Stopping and Starting the Siebel Application Container.

Related Books

Siebel System Monitoring and Diagnostics Guide