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Obtaining Siebel Installation Media Files

In general, Oracle distributes the media files for Siebel CRM to customers as follows:

• The media files for Siebel CRM base releases, including Siebel CRM 17.0, are provided as ZIP files on Oracle Software Delivery Cloud.

  https://edelivery.oracle.com

• The media files for Siebel CRM 18.12 Update are provided as ZIP files on My Oracle Support.

  https://support.oracle.com

NOTE:  Whether particular releases are distributed as described above might change in some cases. If you cannot find your release, then check the Siebel Release Notes and other relevant information on My Oracle Support.

Use a standard unpacking tool such as WinZip to extract from each ZIP file a set of JAR files that serve as the Siebel media files. (Validate that the unpacking tool that you are using can handle files of the sizes of the Siebel media files.) These JAR files, which are compressed files using the Java Archive format, are processed when you run the Siebel Image Creator utility. Siebel CRM releases are also available on DVD.

NOTE:  Siebel CRM software must be installed from a Siebel network image that was created using Siebel Image Creator. You cannot install directly from the ZIP files, JAR files, or DVDs.

Download the ZIP files representing the Siebel CRM modules and languages that you require into one or more target locations. After you download the files, review the ZIP file sizes and validate the checksum values of the downloaded files against the published values. Also provided are the Siebel Image Creator executable program and the files it requires. Extract the JAR files from the ZIP files and place them in a single directory on your network. You run Siebel Image Creator from the JAR files directory. All of the JAR file names include the designation SBA (for Siebel Business Applications). For the full requirements for running Siebel Image Creator, see Preparing to Create a Siebel Installation Image.

TIP:   If you obtain JAR files for more than one release, then it is generally recommended that you put them into a separate directory for each release, corresponding to the version number.

You use Siebel Image Creator to create a network image (also called a Siebel image) from which you subsequently install Siebel CRM. All installations for Siebel CRM modules must be performed from the Siebel image, for Siebel CRM 17.0 and Siebel CRM 18.12 Update. The installation process is described in Installing Siebel CRM Server Modules and other chapters for installing particular Siebel CRM modules.

For more information about the contents and organization of the Siebel media files, see Siebel Installation Media Contents.

Before you download the ZIP files to your network, see Preparing to Create a Siebel Installation Image.

Siebel Installation Media Files Provided on DVD

Alternatively, you can obtain Siebel media ZIP files on DVD. These files are the same as the ZIP files that you can obtain from Oracle Software Delivery Cloud.

Accessing the Siebel media files that are provided on DVD requires a compatible DVD drive (+R compatible).

For each DVD, copy the ZIP media files representing the Siebel CRM modules or languages that you require into one or more target locations. Review the ZIP file sizes before you copy them. Each DVD uses up to 5 GB of storage.

For more information about the contents and organization of the Siebel media files, see Siebel Installation Media Contents.

Before you copy the ZIP files to your network, see Preparing to Create a Siebel Installation Image.

Related Documents

For more information about the available patch releases for Siebel CRM, see 975515.1 (Article ID) on My Oracle Support.

For more information about finding and downloading releases for Siebel CRM, see 975535.1 (Article ID) on My Oracle Support.

For more information about the Siebel CRM installers and media files, see 1461640.1 (Article ID) on My Oracle Support.

Related Topics

Siebel Installation Media Contents

Preparing to Create a Siebel Installation Image