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Uninstalling Siebel Smart Answer

If at any time you must upgrade to a new version of the Siebel Smart Answer Server or wish to remove Siebel Smart Answer from a computer you must uninstall the Siebel Adapter, the Siebel Smart Answer Administration Tool, and the Siebel Smart Answer Server.

Uninstalling the Siebel Smart Answer Adapter

Use the following procedure to uninstall the Siebel Smart Answer Adapter.

To uninstall the Siebel Smart Answer Adapter

1. Disable Siebel Smart Answer for all Catalogs to ensure no requests attempt to run.
2. Remove SAAdapter.dll from siebsrvr/BIN.
3. Delete saconnectorconfig.txt from siebsrvr/smartanswer.

Uninstalling the Siebel Smart Answer Administration Tool

Use the following procedure to uninstall the Siebel Smart Answer Administration Tool.

To uninstall the Siebel Smart Answer Administration Tool

1. Ensure no Siebel Smart Answer Administration Tools are running on the computer.
2. Delete shortcut under Programs menu.
3. Delete smart_answer_admin directory.

Uninstalling the Siebel Smart Answer Server

Use the following procedure to uninstall the Siebel Smart Answer Server.

To uninstall the Siebel Smart Answer Server

1. Stop the Siebel Smart Answer Server.
2. Ensure no windows are open to the smart_answer_server folder and that the Siebel server is stopped.

   NOTE:  The uninstall process will fail to delete all files if a window is open to the installed directory that is to be removed. This includes all command prompts and directory explorers.

3. Execute uninstall.py from the Installation package.
4. The uninstall process will ask you to do the following:
   • Enter the full path to the installed directory. Example: C:\smart_answer_server.
   • Answer YES or NO if you would like to remove all Windows services for running Siebel Smart Answer.
   • Answer YES or NO if you would like to delete the installed directory and all of its contents.

     NOTE:  This will remove all data and software for this installation. If you wish to save your data create a backup file using the Siebel Smart Answer Administration Tool.