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Creating a Knowledge Base Model Using the Benchmark and Analyze Work Flow

The process for creating a knowledge base model for use in the Siebel Smart Answer run-time system is an iterative process of benchmarking the model, analyzing the model, and tuning it. If during the analysis process you make any changes to the categories or corpus entries, the benchmark, and analyze process must be repeated to reflect your changes. You must carefully review the analysis and benchmarking results to make sure that your changes are having a positive impact on the Siebel Smart Answer knowledge base model.