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About Siebel Smart Answer Administration Tool

The Siebel Smart Answer Administration Tool provides all the required functionality for creating and managing a corpus, creating and maintaining categories, building, tuning and exporting a knowledge base, and monitoring the run-time effectiveness of the exported knowledge base. The purpose of this section is to describe each of the major features of the Siebel Smart Answer Administration Tool and provide examples of how to use each in order to maximize the accuracy of the knowledge base for use in Siebel Contact Center, Siebel Email Response, and Siebel Self Service Center.