Siebel Social Media Guide > Social Media Administration >

Social Media Administration Views

The Social Media Administration views enable you to administer all social media channels in one place. You can do the following tasks from your Siebel application:

• Manage the social media channels of your business.
• Track your outbound posts to social media channels, such as a Facebook wall, a corporate page, or a tweet.

Many social channels that companies use for integration require inbound and outbound Web services, which you define in your Siebel application. The integration also enables maintenance of user-specific API keys or authentication keys. For more information, see Configuring Siebel CRM with Oracle Social Relationship Management.

Currently, the Social Media Administration views are not required for configuring your integration of Siebel CRM with Oracle Social Relationship Management products. The views provide a framework for partner and custom integrations to social media services and are intended for future integrations with Oracle Social Relationship Management.

The Social Administration views are as follows:

• Services View
• Service Users View
• Channels View