Siebel Social Media Guide > Working With Social Media Screens and Views > Example of Sending a Social Media Post from Oracle Social Engagement and Monitoring to Siebel Service >

Viewing Social Media Posts and Sending Posts to Siebel Service

Use the following task to view and send social media posts to Siebel Service.

To view social media posts and send a post to Siebel Service

1. In Oracle Social Engagement and Monitoring, navigate to the Streams screen.

   The Streams screen displays multiple social media channels in an inbox format, which allows you to filter by channel or message.

2. Select a message to view a detailed view.
3. Click the Tools button, and select Send to Siebel from the menu.

   After the social media post has been sent to Siebel Service, a service request number is returned to Oracle Social Media Engagement and Monitoring to confirm the creation of the service request.