Siebel System Monitoring and Diagnostics Guide > Monitoring Siebel Server Run-Time Operations >

Investigating Failed Siebel Server Processes

The process failure feature in Siebel Business Applications provides administrators with the ability to analyze and diagnose various system failures. Administrators can identify the following:

• Siebel Server and component process or processes that have failed
• Users who have lost sessions as a result of the process failure
• User actions that might have resulted in the failure
• Dump files associated with the failed process

To investigate a failed Siebel Server process

1. Navigate to the Administration - Server Management screen, Diagnostics, and then the Process Failure Diagnostics view.
2. In the Failed Processes list, select a record to view the Siebel Server, server component, failure time, and other details about the process that failed.
3. In Affected Users on Failed Process, view the users who have lost the sessions as result of the process failure.
4. In Failed User Task, view the user actions that might have resulted in the failure.
5. In Failed Process Call Stack, view the content of the crash.txt file, which is the call stack information.

If you need further assistance with troubleshooting, then create a service request (SR) on My Oracle Support. Alternatively, you can phone Oracle Global Customer Support directly to create a service request or get a status update on your current SR. Support phone numbers are listed on My Oracle Support.

Related Topics

About Siebel Process Failure Diagnostics

How Siebel Process Failure Diagnostics Work

Scenario for Working with Siebel Process Failure Diagnostics

Example of Investigating a Failed Siebel Server Process