Siebel Territory Management Guide > Setting Up and Running Territory Alignments > Troubleshooting Territory Alignments >

Resolving the Error: No Records Exist

This task is part of Troubleshooting Territory Alignments.

This topic describes how to resolve the following error message generated by Siebel Territory Management:

No records exist for Request Id XXX. (SBL-ASG-50404)

This error probably occurs because dates in the following fields are later than the activation date of the alignment:

• Effective Start Date in the Postal Code view for the territory (if you use this view)
• Effective Start Date in the Positions view for the territory
• Effective Start Date in the Associate Territory to Hierarchy view for the territory

The value in the Activation Date field of the alignment in the Alignment view must be later than the value in these three fields.

To resolve the error "No records exist"

1. Navigate to the Postal Code view for the territory if you used it.
2. If the Effective Start Date for any postal code in the list is later than the activation date of the alignment, change it.
3. Navigate to the Positions view for the territory.
4. If the Effective Start Date for any position in the list is later than the activation date of the alignment, change it.
5. Navigate to the Associate Territory to Hierarchy view for the territory.
6. If the Effective Start Date for any territory in the list is later than the activation date of the alignment, change it.