Siebel 2018: Executing the Automation Batch Run

This topic describes the steps involved in executing the automation batch run. You can proceed with this task after adding the recorded scripts to the test sets and creating a MasterSuite with the test scripts.

After you click the Scheduled Run button, the record status will be changed to "Requested" and the following files must be available in the Attachments applet:

Once the scheduled run is completed, the Siebel automation execution configuration records are updated with the appropriate status and the resultant xml files are added as attachments.

NOTE: You can use the Master Suite and Test Scripts available in the sample database for a batch run.

The following table provides you with the list of the scripts available in the sample database.

Table 21.
Master Suite	Test Set	Sequence	Test Scripts	Description
COM_SampleDBDemo_Desktop	COM_Sample DB_ABOFlows	1	COM_SampleDB_NewOrderFlow	Ron Weasley is a residential customer looking for a good deal on a new family wireless plan. Ron calls the wireless carrier for a quotation. The contact center agent looks up Ron Weasley's account, browses the product catalog, selects the best family wireless package and offers three new phones for Ron's family at varying price points.
		2	COM_SampleDB_UpdateOrder	David Smith is an existing residential customer who has a family wireless plan. David calls the wireless carrier to add additional lines to his family package. Contact Center agent looks up David Smith's account and adds 5 new lines to David's account. The CRM system notifies the agent that David's current package is limited to 4 lines. The agent adds 3 new lines as one line is already associated to David, selects the options for text messages, data plan and reviews the order details with David.
		3	COM_SampleDB_DebundlePromotion	David is an existing residential customer who has a family wireless plan. David calls the wireless carrier to remove his spouse from the family package and make it an individual plan.
		4	COM_SampleDB_UpgradePromotionFlow	Suzie Harera is a residential customer who has a basic quad play bundle - Internet, TV, Home Phone and Wireless Phone. Suzie calls the contact center to upgrade to a premium quad play bundle.
	COM_SampleDB_BulkOrder	1	COM_SampleDB_BulkOrder_NewOrderFlow	Axiom Financial Group is a business customer that purchases 50 wireless service plans with pre-assigned numbers from the Communication Service Provider's Account Manager. The Account Manager connects to the CSP's commerce application, creates an account list, and places a bulk order to onboard 50 new users. Alternatively, Axiom Financial Group requests an optional feature "WLAN Subscription" to be added for 20 of its loyal users. Competitive pressure requires the communication service provider to upgrade all Promo 60 plan customers to Promo 120 plan.
		2	COM_SampleDB_BulkOrder_ModifyFlow
		3	COM_SampleDB_BulkOrder_UpgradeOrderFlow
	COM_SampleDB_ProductOffer	1	COM_SampleDB_ProductOffer_Data Setup	Communication Service Provider creates a targeted mass market offer across varying channels (Web, Retail store, SMS). Customer accepts the offer(s) using a single click: offer to add free worldwide calls to their current wireless package at a 50% discount during the holiday season, upgrade their SMS package to higher package or auto-renew their contract.
		2	COM_SampleDB_ProductOffer_ModifyAdd
		3	COM_SampleDB_ProductOffer_ModifyReplace
		4	COM_SampleDB_ProductOffer_ModifyUpgrade
	COM_SampleDB_PG_Flows	1	COM_SampleDB_PG_Data_Setup_1	Product administrator verifies the community offer (promotion group) defined in the system using Siebel administrator (SADMIN)login. PG Scenario 3 is disconnects a Silver Participant membership and Nation 550 Minutes bundle promotion for PGA2 child account and it also disconnects the entire promotion group from PGA1 account.
			COM_SampleDB_PG_Data_Setup_2
		2	COM_SampleDB_PG_Scenario_1
		3	COM_SampleDB_PG_Scenario_2
		5	COM_SampleDB_PG_Scenario_3
COM_SampleDBDemo_Telco	COM_SampleDB_Telco_Desktop	1	COM_SampleDB_Telco_DataSetupFlow	CitiExpress is a business customer. Tim is a B2B sales rep for a leading Communication Service Provider (CSP). CitiExpress is Tim's customer with a wireless contract for 1000 employees. CitiExpress wants to change the barring options for 4 of their employees' phones and change the SIM number for an employee who had recently lost his phone. Tim connects to CSP's commerce application, searches for his customer, and place an order to change the barring options and change the SIM card number.
	COM_SampleDB_Telco_Mobile	1	COM_SampleDB_Telco_ChangeSIM_Messages
		2	COM_SampleDB_Telco_SelectAll_Remove
		3	COM_SampleDB_Telco_ChangeSIM_SubmitOrder
		4	COM_SampleDB_Telco_AddRemove_Flow1
		5	COM_SampleDB_Telco_AddRemove_Flow2
		6	COM_SampleDB_Telco_DataCleanUp
COM_SampleDBDemo_Mobile	COM_SampleDB_PartnerCommerce	1	COM_SampleDB_PartnerCommerce_NewOrder	Samuel Crenshaw is a partner user and places an order on the wireless carrier's partner portal. Samuel uses his iPad to login to the partner portal, browses the partner catalog, compares product attributes and prices, adds the best product to his cart, selects and configures options and places an order on behalf of his customer.
COM_SampleDBDemo_Mobile		2	COM_SampleDB_PartnerCommerce_Compare
	COM_SampleDB_eSales	1	COM_SampleDB_eSales_ERIGBYLogin	Kate Allison is shopping for a high speed Internet, TV and long distance phone service for her home. Kate uses her iPad to navigate to the communication service provider's web store, browses the product catalog and adds the standard triple play package to her shopping cart. Kate completes the new user registration form, reviews the shipping and pricing details and submits an order. Eleanor Rigby is a business user and logs in to the communication service provider's web store to track the orders placed on behalf of her company. Additionally, Eleanor registers and administers other users of her company.
	COM_SampleDB_eSales	2	COM_SampleDB_eSales_Flow1
Demo Flow for Service Request	Service Request Test Set	1	Workflow Activation	Eric Hess is an existing customer, who calls up to the customer care to raise a service request, that could be a problem related to products or services purchased from the company. Tim Malone the call center agent receives the call and creates an SR for the issue raised by the customer. Tim enters the required details to the SR including description, asset details, contact details, etc.
		2	Create SR
		3	Associate Product
		4	Update SR
		5	Check Entitlements	Tim checks customer's entitlements for the service. Once done, he looks for the possible solution for the issue raised by the customer and adds the solution to the SR. He decides that a field engineer needs to visit the customer site, so he creates an activity and assign it to an appropriate field engineer to fix the problem.
		6	Associate Asset
		7	Associate Entitlements
		8	Associate Solution
		9	Add Activity Plan
		10	Delete Data	Delete all the newly created data from the environment.

Table 22. The below lists the scripts requiring maintenance.
Sl #	Script Name / Action to be performed	Test Step #	Current Data	Proposed Change
1	Script - COM_SampleDB_Telco_ChangeSIM_SubmitOrder
1	Script - COM_SampleDB_Telco_ChangeSIM_SubmitOrder	34	Row Number is NULL	Row Number > Active_Record
2	Script - COM_SampleDB_Telco_DataSetupFlow
	Action ->Update	1	Component Alias > Siebel Power Communications	Component Alias >Siebel Power Communications_Setup
	Action ->Insert @ Test Step #26	27		Click on New and enter the below values. Keyword ->HierarchicalList Applet RN - > Order Entry - Line Item List Applet (Sales) Row # -> 2 Action -> Expand Variable ->NULL Save the record NOTE- Select Renumber from the Menu.
	Action ->Insert @ Test Step #108	109		Click on New and enter the below values. Keyword ->HierarchicalList Applet RN - > Order Entry - Line Item List Applet (Sales) Row # -> 2 Action -> Expand Variable ->NULL Save the record NOTE- Select Renumber from the Menu.
	Action ->Insert @ Test Step #133	134		Click on New and enter the below values Keyword ->HierarchicalList Applet RN - > Order Entry - Line Item List Applet (Sales) Row # -> 2 Action -> Expand Variable ->NULL Save the record NOTE- Select Renumber from the Menu.
3	Script - COM_SampleDB_Telco_ChangeSIM_Messages
	Action ->Update	1	User Name > ANTHYAGA	User Name > SADMIN
	Action ->Update	22	ExpectedMessageSubstring> Unable to complete SIM Swap. There is a stolen or admin bar for the selected service. Remove the stolen or admin bar to continue with your request.(SBL-ORD-51426)	ExpectedMessageSubstring > "Unable to complete SIM Swap. There is a stolen or admin bar for the selected service. Remove the stolen or admin bar to continue with your request."(SBL-ORD-51426)
4	Script - COM_SampleDB_Telco_SelectAll_Remove
	Action ->Update	12	Item RN >Select All\|Select All	Item RN > SelectAll\|Select All
	Action ->Update	13	End Action >OK	End Action > NULL
	Action ->Update	14	Item RN >Select All\|Select All	Item RN > SelectAll
	Action ->Update	22	Item RN >Select All\|Select All	Item RN > SelectAll
	Action ->Update	24	Item RN >Select All\|Select All	Item RN > SelectAll
5	Script - COM_SampleDB_Telco_ChangeSIM_SubmitOrder
	Action ->Update	34	Row Number is NULL	Row Number > Active_Record
6	Script - COM_SampleDB_Telco_AddRemove_Flow2
	Action ->Update	4	Value>TelcoExpress_05252017_22343988	Value>@TelcoAccName
	Action ->Update	6	Value>TelcoExpress_05252017_22343988	Value>@TelcoAccName
	Action ->Update	9	ItemRN> Select All	ItemRN > SelectAll
	Action ->Update	11	ItemRN> Select All	ItemRN > SelectAll
	Action ->Update	13	ItemRN> Action	ItemRN> Product Name
	Action ->Insert @ Test Step #8	9		Click on New and enter the below values. Keyword ->ClickButton Applet RN- >TOUI AssignBar Buttons ItemRN -> Cancel Request End Action -> NULL Save the record NOTE- Select Renumber from the Menu.
	Action ->Insert @ Test Step #9	10		Click on New and enter the below values. Keyword - > ClickLink Applet RN -> TOUI CustDash Action Launchpad ItemRN ->Expand Applet Value/Variable -> NULL Save the record NOTE - Select Renumber from the Menu.
	Action ->Insert @ Test Step #10	11		Click on New and enter the below values Keyword -> ClickButton Applet RN -> TOUI CustDash Action Launchpad Item RN -> AddRemoveBar EndAction -> NULL Save the record NOTE - Select Renumber from the Menu.
	Action ->Insert @ Test Step # 21	22		Click on New and enter the below values Keyword -> SortColumn Applet RN -> TOUI AssignBar Order Items Item RN -> Service Id Sorting Order -> Asc Save the record. NOTE - Select Renumber from the Menu.
7	Script - COM_SampleDB_PartnerCommerce_Compare Action ->Update
7		6	ItemRN>Select All	ItemRN> SelectAll
8	Script - COM_SampleDB_eSales_Flow1
	Action ->Update	1	User Name> GUESTCST	User Name> PortalApplication
	Action ->Update	15	Row Number > 3 Value/Variable>NULL	Row Number > remove value in this field. Value/Variable>IPTV Service
	Action ->Update	38	ItemRN> Select All\|Select All	ItemRN> SelectAll

If the Master Suite contains Invokeperl and Serverconfig as keywords, then the Perl Path is mandatory (for example, c:\\perl\\bil\\perl.exe)

If the Master Suite contains the following Toolsconfig keywords, update the following fields:

If the Master Suite contains Inboundwebservicecall keyword, update the following fields:

Syntax: machinename:EAI portnumber|username|password -> values are separated by pipe

If the Master Suite contains the ServerConfig keyword, you must update the following fields in the Server Credentials applet.

NOTE: If you come across the error message, 'HTTP Status 405: Method not allowed', this could be due to required Business Service not having the required access permission in Siebel. To resolve this, navigate to Administration Application -> Business Service Access, create a record and select "Automation Rest Service", and provide the access permissions and restart the Siebel server.

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