This book describes reference information that you can use to configure Oracle's Siebel CRM. It uses the following terms:

• A user is a person who uses the client of a Siebel Business Application to access Siebel CRM data.
• The client is the client of a Siebel Business Applications. Siebel Call Center is an example of a Siebel Business Application.
• The server is the Siebel Server, unless noted otherwise.
• An administrator is anyone who uses an administrative screen in the client to configure Siebel CRM. The Administration - Server Configuration screen is an example of an administrative screen.

This book describes reference information. For information about how to configure Siebel CRM, see Configuring Siebel Business Applications.

Computer font indicates a value you enter or text that Siebel CRM displays. For example:

This is computer font

Italic text indicates a variable value. For example, the n and the method_name in the following format description are variables:

Named Method n: method_name

The following is an example of this code:

Named Method 2: WriteRecord

A predefined object is an object that comes defined with Siebel CRM. The objects that Siebel Tools displays in the Object List Editor immediately after you install Siebel Tools and the Siebel runtime repository but before you make any customization are predefined objects.

The term focus indicates the currently active object in the client. To indicate the object that is in focus, Siebel CRM typically sets the border of this object to a solid colored line.

Depending on the software configuration you purchase, your Siebel Business Application might not include all the features that this book describes.