Siebel CRM Integration to Oracle FLEXCUBE Universal Banking Implementation Guide > Customizing the Integration >

About Customizing Web Services

This topic provides additional information to consider when customizing Web services for the Integration.

About Inbound Fire-and-Forget Web Services

In circumstances where Siebel CRM is the Web service provider, a fire-and-forget Web service is achieved using the Server Requests business service in asynchronous mode over http. Fire-and-forget inbound Web services submit asynchronous requests to the Siebel Server for the Workflow Process Manager to invoke the appropriate create or update workflow for the entity. Make sure that the Workflow Process Manager server component is enabled on the Siebel Server. For more information on the Server Request business service, see Siebel Business Process Framework: Workflow Guide.

Web Service Error Handling

Each EBM comprises two sections:

• Data area. It identifies the operation to be performed by the EBM and contains the content payload.
• EBM header. It contains information used to process the message content. For request-and-response Web services, Oracle FLEXCUBE Universal Banking and Siebel CRM message IDs and errors are captured in the Header section of the EBM.