1. Welcome to Customer and Accounts User Guide
Essentially each virtual account is a dummy sub-account of the customer’s
own physical account with the bank. They cannot exist outside of that
immediate relationship, hence they are virtual. The serves to segregate
any funds from any other funds in the same main account and yet is inextricably
linked to that account. The key to a virtual account is thus the virtual
account number/identifier.
This section contains the following topics:
1.1 Account Structure
You can configure an account structure for a customer.
1.1.1 Account Structure Summary
The summary screen provides a list of configured account structure
for a customer. You can configure an account structure using the Account Structure Maintenance.
1.1.1.1 How to reach here:
Virtual Account Management > Accounts > Account Structure >
View Account Structure
![](AccountStructureSummary.jpg)
Field
|
Description
|
Real Account Number
|
Displays the number of
the account.
|
Structure Code
|
Displays the structure
code associated with the account number.
|
Status
|
Displays the status of
the record.
|
1.1.2 Account Structure Maintenance
The maintenance screen allows you to configure an account structure
for a customer.
1.1.2.1 How to reach here:
Virtual Account Management > Accounts > Account Structure >
Create Account Structure
![](AccountStructureMaintenance.jpg)
1.1.2.2
How to create an account structure:
- In the Create Account Structure screen, provide
the required details:
- Customer Number: Click Search to view and
select the required customer number.
- Real Customer Name: Based on the Customer Number selected
the information is auto-populated.
- Structure Code: Enter a name for the structure code.
- Structure Description: Enter additional information for the
structure.
- Real Account Number: Click Search to view
and select the required real account number.
- Real Account Branch: Based on the Customer Number selected
the information is auto-populated.
- Header Account Number: Click Search to
view and select the required header account number.
- Interest Calculation Required: Indicates if the interest calculation
is required at the account structure level.
- Define the account structure using one of the following
view.
Table View
- Click Table View to change the view and provide the details
in a tabular format.
- Click + to add a row and provide the require details:
- Parent Virtual Account Number: Click Search to view and select the
required virtual account number to be selected as a parent account for
which you can associate child accounts.
- Child Virtual Account Number: Click Search to view and select the
required virtual account number to associated with the parent account.
-or-
Diagram View
- By default, this view appears. Click Diagram
View to change the view and provide the details in a structural
format.
- Diagram View: Select > drag and drop the account
number in the grid and make the required connection. Click
- Click Save. You can view the defined account structure
details in the Account Statement Preferences Summary.
1.2 Account Input
You can create a virtual account for a customer.
1.2.1 Account Input Summary
The summary screen provides a list of configured virtual account.
You can configure a virtual account using the Account Input Maintenance.
1.2.1.1 How to reach here:
Virtual Account Management > Accounts > Account Input > View
Account Input
![](AccountInputSummary.jpg)
Field
|
Description
|
Customer ID
|
Displays the customer ID.
|
Virtual Account Number
|
Displays the number of
the virtual account.
|
Account Description
|
Displays additional details
of the virtual account.
|
Status
|
Displays the status of
the record.
|
1.2.2 Account Input Maintenance
The maintenance screen allows you to configure virtual account details.
1.2.2.1 How to reach here:
Virtual Account Management > Accounts > Account Input > Create
Account Input
![](AccountInputMaintenance.jpg)
1.2.2.2
How to add an account input:
- In the Create Account Input page, provide
the required details:
- Customer Number: Click Search to view and
select the required customer number.
- Customer Name: Based on the Customer Number selected
the information is auto-populated.
- Virtual Entity ID: Click Search to view
and select the required virtual entity ID.
- Virtual Entity Name: Based on the Virtual Entity ID
selected, the information is auto-populated.
- Account Currency: Click Search to view
and select the required account currency.
- Account Product: Click Search to view and
select the required account product.
- Branch Code: Click Search to view and select
the required branch code.
- IBAN Required: By default, this is disabled. If enabled, indicates
that an IBAN must be generated.
- Virtual Account Number: System generates the virtual
account number based on account numbering mask.
- IBAN Account Number: System generates the IBAN based
on IBAN numbering mask.
- Click View Balance to view
the account balance, a pop-up screen appears. (optional)
![](AccountBalanceDetails.jpg)
Correspondence
Address
- Address Line 1-4: Enter the address details.
- Country: Click Search to view and select the required country.
- Postal Code: Enter the postal code.
Account Information
- Account Description: This is auto-populated as virtual entity
name. You can modify the auto-populated details.
- Account Purpose: Enter the purpose of the virtual account.
- Balance Availability: Select one of the following options:
- Own Balance: This is the available balance of the virtual account
including child contributions and internal limits if available.
- Pool Balance: The entire pool balance is available for this
accounts irrespective of its own balance.
- Own Balance and Fixed Amount from Pool: Sum of own balance
as mentioned above and a fixed amount from the pool balance. If Own Balance
and Fixed Amount from Pool is selected, the Fixed Amount from Pool option
is available to provide the fixed amount.
- Fixed Amount from Pool: Enter the fixed amount from the pool.
- Balance Check for Debits: This is defaulted from the account
product used. The default value can be modified.
- Debit Transaction Allowed: This is defaulted from the account
product used. You can disable this option, but you cannot enable it.
- Credit Transaction Allowed: This is defaulted from the account
product used. You can disable this option, but you cannot enable it.
- Account Frozen: By default, this is disabled. If selected,
indicates if the account is frozen.
- Overdraft Required: This is defaulted from the account product
used. You can disable this option, but you cannot enable it.
- Overdraft Amount: Enter the fixed amount that can be overdrawn
by the account. This is applicable if overdraft is allowed.
- Interest Calculation: This is defaulted from the account product
used. You can disable this option, but you cannot enable it.
Account Linkage
- Real Account Linkage: Select one of the options:
- Structure Level: If selected, indicates that the real
account for this virtual account is linked at the structure level.
- Account Level: If selected, indicates that the real account
for this virtual account is linked at the account level.
- Real Account Number: Click Search to view
and select the required real account number, if real account linkage
is at the account level.
- Real Account Branch: Based on the Real Account Number
selected, the information is auto-populated.
- Real Account Currency: Based on the Real Account Number
selected, the information is auto-populated.
- Account Opening Date: Displays the account opening date for
the virtual account.
- Account Closure Date: Displays the account opening date for
the virtual account.
- Last Activity Date: Displays the last date on which a transaction
was performed for the virtual account.
- Account Status: Displays the current account status for the
virtual account.
- Click Save. You can view the configured account details
in the Account Input Summary.
1.3 Account Statement Preferences
You can configure an account statement preferences.
1.3.1 Account Statement Preferences Summary
The summary screen provides a list of configured preferences for account
statements. You can configure an account statement preferences using
the Account Statement Preferences Maintenance.
1.3.1.1 How to reach here:
Virtual Account Management > Customer > Account Statement Preferences
> View Account Statement Preferences
![](AccountStatementPreferenceSummary.jpg)
Field
|
Description
|
Virtual Entity ID
|
Displays the virtual entity
ID.
|
Status
|
Displays the status of
the record.
|
1.3.2 Account Statement Preferences Maintenance
The maintenance screen allows you to configure an account statement
preferences.
1.3.2.1 How to reach here:
Virtual Account Management > Customer > Account Statement Preferences
> Create Account Statement Preferences
![](AccountStatementPreferenceMaintenance.jpg)
1.3.2.2
How to configure an account statement preferences:
- In the Create Account Statement Preferences
screen, provide the required details:
- Virtual Entity ID: Click Search to view
and select the required virtual entity ID.
- Statement Type: Select one of the options:
- Consolidated: If selected, a consolidated statement is generated.
- Account Level: If selected, an account level statement is generated.
- Frequency: Select a frequency from the dropdown list.
- Due On: Enter a due date in number of days.
- Click Save. You can view the defined account statement
preferences in the Account Statement Preferences Summary.
1.4 Virtual Entity
You can create a virtual entity for which you can capture the virtual
entity details and its preferences.
1.4.1 Virtual Entity Summary
The summary screen provides a list of virtual entity for a customer
You can capture the virtual entity’s details and its preferences
using the Virtual Entity Maintenance.
1.4.1.1 How to reach here:
Virtual Account Management > Customer > Virtual Entity >
View Virtual Entity
![](VirtualEntitySummary.jpg)
Field
|
Description
|
Customer Number
|
Displays the customer number.
|
Virtual Entity ID
|
Displays the unique ID
of the virtual entity.
|
Entity Name
|
Displays the name of the
entity.
|
Status
|
Displays the status of
the record.
|
1.4.2 Virtual Entity Maintenance
The maintenance screen allows you to configure virtual entity’s
details and its preferences.
1.4.2.1 How to reach here:
Virtual Account Management > Customer > Virtual Entity >
Create Virtual Entity
![](VirtualEntityMaintenance.jpg)
1.4.2.2
How to add a virtual entity:
- In the Create Virtual Entity screen, provide
the required details:
- Customer Number: Click Search to view and
select the required customer number.
- Customer Name: Based on the Customer Number selected
the information is auto-populated.
- Virtual Entity ID: Enter an unique ID for the entity.
- Entity Name: Enter a name for the entity.
- Entity Type: Select one of the following:
- Corporate: If selected, the record configured is a corporate
entity.
- Individual: If selected, the record configure is an individual
entity.
Note
Depending on the selection of the Entity Type, the Entity Information
fields changes.
Entity Information
- Entity Type: Enter an entity type.
- Country of Incorporation: Click Search
to view and select the required country of incorporation for the entity.
- Date of Incorporation: Select a date of incorporation from
the dropdown calendar.
- Unique ID: Enter an unique ID for the virtual entity.
- Email ID: Enter the customer's Email ID.
- Mobile: Enter the customer's contact number.
- Work Phone 1-2: Enter the customer's work contact number.
- Preferred Mode: Select one of the following:
- Mobile: If selected, mobile is the preferred mode to contact
the customer.
- Email: If selected, Email is the preferred mode to contact
the customer.
Correspondence Address
- Enter the address details.
Registered Address
- Default from Correspondence Address: By default, it is disabled.
If enabled, the Correspondence Address is updated as Registered Address.
If disabled, enter the permanent address details.
Other Details
- Identification Type: Select an identification type from the
dropdown list.
- Identification Number: Enter an identification number.
- Tax Identification Number: Enter a tax identification number.
- KYC Status: Select a KYC status from the dropdown list.
- KYC Reference: Enter a KYC reference number.
- Last KYC Date: Select the last KYC performed from the dropdown
calendar.
- Click Save. You can view the defined virtual entity in
the Virtual Entity Summary.
1.5 Account Product
You can configure account product for a corporate.
1.5.1 Account Product Summary
The summary screen provides a list of configured account product.
You can configure an account product using the Account Product Maintenance.
1.5.1.1 How to reach here:
Virtual Account Management > Customer > Account Product >
View Account Product
![](AccountProductSummary.jpg)
Field
|
Description
|
Account Code
|
Displays the code of the
account.
|
Description
|
Displays any additional
information of the account.
|
Customer Number
|
Displays the customer number
that is associated with the account code.
|
Status
|
Displays the status of
the record.
|
1.5.2 Account Product Maintenance
The maintenance screen allows you to configure account products for
a corporate.
1.5.2.1 How to reach here:
Virtual Account Management > Customer > Account Product >
Create Account Product
![](AccountProductMaintenance.jpg)
1.5.2.2
How to add an account product:
- In the Create Account Product screen, provide
the required details:
- Real Customer Number: Click Search to view
and select the required real customer number.
- Real Customer Name: Based on the Real Customer Number
selected, the information is auto-populated.
- Account Product: Enter a name for the account product.
- Account Product Description: Enter additional information about
the account product.
Account Preferences
- Interest Calculation: By default, this is disabled. If enabled,
indicates if interest calculation is required for the virtual accounts
created under this product.
- Debit Transaction Allowed: By default, this is disabled. If
enabled, indicates if the debit transactions are allowed for the virtual
accounts created under this product.
- Credit Transaction Allowed: By default, this is disabled. If
enabled, indicates if the credit transactions are allowed for the virtual
accounts created under this product.
- Overdraft Facility Allowed: By default, this is disabled. If
enabled, indicates if the overdrafts are allowed for the virtual accounts
created under this product.
- Inactive Days: Select the number of days to indicate after
how many days of inactivity, the account must be marked inactive.
Transaction Code Restrictions
- Select one of the options. This is used for allowing/disallowing
transaction codes for virtual accounts opened under this product.
- Click + to add a row and provide the required details:
- Transaction Code: Click Search to view and select the required transaction
code.
- Description: Enter additional information about the transaction code
restriction.
- Click Save. You can view the configured account product
details in the Account Product Summary.
1.6 Account Facility
As part of on-boarding a customer for virtual account facility, you
must enable virtual account facility for the customer. You can enable/disable
virtual account facility for one or more accounts. The customer information
is provided by the DDA system.
1.6.1 Account Facility Summary
The summary screen provides a list of enabled virtual account facility
for a customer. You can enable virtual account facility using the Account Facility Maintenance.
1.6.1.1 How to reach here:
Virtual Account Management > Customer > Account Facility >
View Account Facility
![](AccountFacilitySummary.jpg)
Field
|
Description
|
Real Customer Number
|
Displays the number of
the customer.
|
Status
|
Displays the status of
the record.
|
1.6.2 Account Facility Maintenance
The maintenance screen allows you to enable/disable virtual account
facility for a customer.
1.6.2.1 How to reach here:
Virtual Account Management > Customer > Account Facility >
Create Account Facility
![](AccountFacilityMaintenance.jpg)
1.6.2.2
How to add an account facility:
- In the Create Account Facility screen, provide
the required details:
- Customer Number: Click Search to view and
select the required customer number.
The customer information is stored and used from the DDA system.
- Customer Name: Based on the Customer Number
selected, the information is auto-populated.
Accounts Details
- All Accounts: Displays a list of all the account of the selected
customers. Type the name of the account on the filter and/or select the
required account to enable the virtual account facility that appears
on the grid.
- Click > to move the selected account into the Virtual
Account Enabled grid. The list of accounts displayed in the grid is enabled
for virtual account facility.
Tips
You can use the respective options to move the records back and forth
from one grid to another. You can also use the filter to select the required
account and move the record.
- Click Save. You can view the enabled virtual account facility
details in the Account Facility Summary.
After enabling an account for virtual account facility, you can either
go ahead and create a virtual account and/or a virtual identifier.